Privacy Policy
1. Introduction
This Privacy Policy (“Privacy Policy”) is provided by Syan Consultancy Limited, a company registered in England and Wales under company number: 13870340 (“we”, “our” or “us”) with registered office at 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ, for use of our services (“Services”).
We take your privacy very seriously. Please read this Privacy Policy carefully as it contains important information on how and why we collect, store, use and share any information relating to you (your “personal data”).
It also explains your rights in relation to your personal data and how to contact us or the relevant regulator in the event you have a complaint. Our collection, storage, use and sharing of your personal data is regulated by law, including Date Protection Act 2018 and the UK General Data Protection Regulation (“UK GDPR”).
We are the controller of personal data obtained via the Services, meaning we are the organisation legally responsible for deciding how and for what purposes it is used.
2. What this policy applies to
This Privacy Policy relates to your use of the Services only.
The Services may link to or rely on other apps, websites, APIs or services owned and operated by us or by third parties to enable us to provide you with Services. These other apps, websites, APIs or services may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other apps, websites or services, please consult their privacy policies as appropriate. For more information see the section ‘Who we share your personal data with’ below.
3. Personal data we collect about you
The personal data we collect about you depends on the particular activities carried out through the Services. We will collect and use the following personal data about you:
Category of data
Identify and account data you provide when signing up for the Services
-
Your first and last name
-
Your title
-
Your email address
-
Your account details, such as username and password
-
Your gender
-
Age and date of birth
-
Your billing and postal addresses
-
Your contact number
-
Medical history
-
Dietary requirements
-
Height
-
Weight
-
Blood results
Other data the Services collects automatically when you use it
-
Your activities on, and use of, the Services which reveal your preferences, interests or manner of use of the Services and the times of use
-
Your device type, IMEA numbers, MAC address of networks, other unique device identification, device operating system, mobile network information, storage usage, data usage, time zone settings
If you do not provide personal data we ask for where it is required, including the geo-localisation services, it may prevent us from providing services and/or the Services to you.
We collect and use this personal data for the purposes described in the section ‘How and why we use your personal data’ below.
4. Sensitive Data
Sensitive personal data (also known as special category data) means information related to personal data revealing racial or ethnic origin; political opinions; religious or philosophical beliefs; trade union membership; genetic data; biometric data (where used for identification purposes); data concerning health; data concerning a person’s sex life; and data concerning a person’s sexual orientation.
Please note that except for the purpose of providing the Services, we do not knowingly or intentionally collect sensitive personal data or information about criminal convictions from individuals and that you should not submit sensitive data to us.
5. How your personal data is collected
We collect personal data from you directly when you sign up to the Services, contact us directly or reach out to us via social media, make submissions via the Services when a forum element is available, or indirectly, such as your activity while using the Services.
At this point in time, we do not collect any personal data about you using cookies or similar technologies. In the event that this were to change and if we were to decide to collect personal data about you using cookies, you would be notified of this change with detailed information regarding our use of cookies and similar technologies to be made available in the relevant cookies policy.
6. How and why we use your personal data
Under data protection law, we can only use your personal data if we have a proper reason, e.g.:
(i) where you have given consent
(ii) to comply with our legal and regulatory obligations
(iii) for the performance of a contract with you or to take steps at your request before entering into a contract, or
(iv) for our legitimate interests or those of a third party
A legitimate interest is when we have a business or commercial reason to use your information, so long as this is not overridden by your own rights and interests. We will carry out an assessment when relying on legitimate interests, to balance our interests against your own. You can obtain details of this assessment by contacting us (see ‘How to contact us’ below).
The table below explains what we use your personal data for and why:
What we use your personal data for
Create and manage your account with us
Our Reasons
To perform our contract with you or to take steps at your request before entering into a contract
Providing services and/or the functionalities of the Services to you and giving tailored advice
Depending on the circumstances:
to perform our contract with you or to take steps at your request before entering into a contract
To enforce legal rights or defend or undertake legal proceedings
Depending on the circumstances:
-
to comply with our legal and regulatory obligations
-
in other cases, for our legitimate interests or those of a third party, i.e. to protect our business, interests and rights or those of others
Communications with you not related to marketing, including about changes to our terms or policies or changes to the Services or service or other important notices
Depending on the circumstances:
-
to comply with our legal and regulatory obligations
-
in other cases, for our legitimate interests or those of a third party, i.e., to provide the best service to you
Protect the security of systems and data
To comply with our legal and regulatory obligations we may also use your personal data to ensure the security of systems and data to a standard that goes beyond our legal obligations, and in those cases our reasons are for our legitimate interests or those of a third party, i.e., to protect systems and data and to prevent and detect criminal activity that could be damaging for you and/or us
Operational reasons, such as improving efficiency, training, and quality control or to provide support to you
For our legitimate interests or those of a third party, i.e., to be as efficient as we can so we can deliver the best service to you
Statistical analysis to help us manage our business, e.g., in relation to our performance, customer base, website and functionalities and offerings or other efficiency measures
For our legitimate interests or those of a third party, i.e. to be as efficient as we can so we can deliver the best service to you and improve and develop our Services and introduce improved features
Updating and enhancing user records
Depending on the circumstances:
-
to perform our contract with you or to take steps at your request before entering into a contract
-
to comply with our legal and regulatory obligations
where neither of the above apply, for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the Services
To share your personal data with our affiliates, members of our group and third parties in connection with the Services, or a significant corporate transaction or restructuring, including a merger, acquisition, asset sale, initial public offering or in the event of our insolvency.
In such cases information will be anonymised where possible and only shared where necessary
Depending on the circumstances:
-
to perform our contract with you
-
to comply with our legal and regulatory obligations
-
in other cases, for our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets
To send you marketing and promotional messages and other information that may be of interest to you and for the purpose of direct marketing. In this regard, we may use email, SMS, social media or mail to send you direct marketing communications. You can opt out of receiving marketing materials from us by using the opt-out facility provided (e.g. an unsubscribe link)
For our legitimate interests or those of a third party, i.e., to protect, realise or grow the value in our business and assets, to improve and develop our Services and introduce improved features
To send you administrative messages, emails, reminders, notices, updates, security alerts, and other information requested by you
Depending on the circumstances:
-
to perform our contract with you
for our legitimate interests or those of a third party, e.g. making sure that we can keep in touch with our customers about their accounts and new products or functionalities related to the Services and our services
To share your personal data, and testimonials and reviews with customers, clients, both existing and prospective (including visitors to our website)
For our legitimate interests or those of a third party, i.e., to showcase customer experience and value in our business and Services.